Feel at home & discover others
A committed brand
We believe in the possibility of creating a reservation system, respectful of the environment, concerned with the human condition and based on a responsible economy.
Your next destination
At "Hôtels de Charme & de Caractère" we have decided to create a new booking network.
We believe in the emergence of a non-capitalistic system, respectful of the environment, concerned with the human condition and based on a responsible economy.
We are in love with beautiful houses without being elitist; Quality does not always have to be synonymous with high prices. We are fighting to find the best addresses around the world for you. We open the doors of houses with the charm of guest houses and the service of the best hotels.
We support hoteliers and hosts by putting them in direct contact with you, without taking any commission.
We pride ourselves with a total transparency on the quality by communicating to you all the opinions of all the customers on all the portals of opinion online. We know how important it is to you.
We proudly display our global score, delivered by the customers themselves.
Wherever we are, we allow you to discover the countries, regions & places you visit, as our establishments are rooted in their environment, culture and history. “Hôtels de Charme & de Caractère" is the standard Quality Label for discovering or finding hotels with soul, architecture and personality.
In the end, we are simply deeply human, in love with our planet and its diversity, in love with the conscientiousness & the quality of service. We love to welcome you to our home and make you discover what we love.
Jacques Barthélémy, President of Hotels de Charme & de Caractère
We tell you everything
We have selected the best hotels in the world for YOU.
We are proud of our address book.
We do not only suggest luxury hotels, but we will show you the best hotels in each category.
You will find non-starred hotels as well as two-star, three-star, four-star and even five-star hotels…
Because our idea is that we must go "Beyond the Stars".
For us, what matters the most is the very high-quality level of the houses we suggest.
That is what our Label assures you.
Our hotels are the best in their category and their geographical area.
We are convinced that the same individuals will choose different types or categories of hotels at different moments in their life. That is the reason why we like being able to present a very wide range of establishments…
Our qualitative filters are first based on the analysis of all the opinions of the clients who visit the hotels, on the marks published on reviews and advice websites, on our own observations and on permanent control panel about all the quality criteria.
It’s the first filter of our Label.
We also guarantee that all our houses are "de Charme et de Caractère" that is to say appealing and characterful.
It does not mean they will necessarily attract you as all tastes must be satisfied, and "the character" may be appreciated differently by each of us, but they will not leave you unmoved … And you can visit them through our website or Smartphone application before choosing them.
We exclusively accept hotels which have a soul, an architecture, a story, a style, something or other completely different and personal, on top of having the best quality ratings.
It’s the second filter of our Label.
Then, the essence of our Label is based on the Human, and we select the managers’ state of mind as strictly as the hotels owners’.
We like working with people who carry and share the same values than us.
It’s the third filter of our Label.
Finally and above all else, we favour the commitment to service quality and the devotion to the well-being and satisfaction of the clients who visit the hotels presented by Hôtels de Charme et de Caractère.
We are aware that perfection does not exist but our strong will to always do things well, to always try to do better, to still look for excellence, each of us in its category, and above all else, to do everything in order to fix and correct an eventual dysfunction or dissatisfaction… all of these attentions makes the extreme difference between all of them.
It’s the fourth filter of our Label.
Next, we suggest and present these hotels while giving you direct access to their contact details (website, email,phone number, address) so that you can directly get in touch with them and take advantage of the guaranteed best price.
We do not take any commission on the bookings and any direct or indirect fees, so that our hotelkeepers can assure you the best rate and keep enough margins to live decently and maintain their hotel.
We believe in a responsible, reasonable, cooperative and sustainable economy.
The selected hotels accept to pay a minor contribution to our group (among the most affordable in the market, between 300 and 1,200 euros per year) in the framework of an annual contract, cancellable at any time.
The hotels are and remain free and independent.
80 % of the collected sums are used to ensure the promotion of our Label and only 20 % of these sums cover our working fees.
Thus, the majority of these amounts is used so that you can know us and choose our hotels.
You see, between you and us, everything must be clear,
everything must be simple and transparent.
Find & Book
We follow a cooperative and participatory approach which offers hoteliers the opportunity to group together and work jointly in order to ensure their self-promotion and marketing.
"Hôtels de Charme et de Caractère" comply with principles of fair trade and collaborative economy, wherein hoteliers do not pay any commission on reservations. Also, the membership costs are as low as possible. This allows them to offer and guarantee their customers their best rates.
At the same time, customers are sure to find the establishment of their dreams at the best guaranteed price due to the absence of additional fees, commission or intermediary.
As a customer, as soon as you book your preferred establishment by phone, or email through “Hôtels de Charme et de Caractère”, you can rest assured that our hotelier will offer you its best available rate.
We aim for the best for you! We strive to be completely transparent with our customers. Therefore, we take it upon ourselves to analyze the quality of our establishments.
“Hôtels de Charme et de Caractère” partners with a German agency "Customer Alliance" which evaluates customers’ opinions from all forums and review portals that pertain to all our establishments, in all the countries of the world.
We exhibit absolute transparency and show our pride in our global customer satisfaction index which displays the overall exceptional ratings to Hôtels de Charme et de Caractère by all the customers staying in all our establishments around the world.
You can find the overall index for our label on the right. By clicking on it, you can view more details that generated this excellent figure.
You will also find a similar widget that displays a unique quality index on each page dedicated to our associates, resulting from the analysis of all the websites and forums that displays the opinions of their customers.
It is evident that quality is at the heart of our DNA, and we do not compromise on quality. As a “Quality Label”, we owe you transparency and excellence.
This quality score is certified and awarded by you, the customers themselves. It is the best guarantee of reliability and independence of our evaluation system.
A collaborative and responsible vision.
The majority of our hotels operate on a modest scale and cannot afford individual representation and marketing services worldwide.
"Hôtels de Charme et de Caractère" complies with principles of fair trade and collaborative economy wherein hoteliers do not pay any commission on reservations. Also, the membership costs are as low as possible.
We are not looking to make a profit and 80% of the money collected from hoteliers goes back to them in the form of marketing & representation. As a good N.G.O. we limit our operating costs to 20% of our revenues.
We rely on establishing direct social links between hoteliers and travelers and local populations through strong local integration.
We support and encourage our members to implement ecological and environmental policies.
We encourage our members to forge links with like-minded organizations, associations and movements.
We respect human values and consider them of paramount importance in our conduct.
It is only possible, through human values, to develop good relations with others, to work with others in cooperation, to dialogue together and to resolve conflicts.
There are a number of human values and they can be exhibited in many ways. They include respect, acceptance, recognition, consideration, listening, openness, cooperation, good citizenship, honesty, fairness, sharing, fraternity and empathy towards other people.
We embrace multiple cultures, many languages and our presence on all the continents makes it evident that we integrate human values in our DNA.
Gastronomy is part of the soul of our houses that have a restaurant...
Enjoy some of the finest regional cuisine as many of our restaurants are featured in the best culinary guide.
Discover our best tables
Our gift boxes
Gift boxes from 150 euros to travel and discover new destinations
HCC is born of a cooperative and supportive spirit. We are fortunate to be able to rely on selected partners who share the same values and are now part of our team. Alone we go faster, together, we go further!
Global Alliance of Private Hotels
Hôtels de Charme & de Caractère (HCC) is a founding member of Global Alliance of Private Hotels (GAPH), the global alliance of the best independent hotels in the world. These partners have come together to offer the largest repertoire of magnificent hotels and independent houses in a spirit of high quality and conviviality.
The French Touch
Hôtels de Charme & de Caractère (HCC) vehicle in the world a certain idea of quality & creativity "à la française". It is this "French Touch" that we share with other famous brands that we wanted to associate with our image and with which we want to travel. Our exclusive partners help us and accompany us to better serve our customers.
Our hotels are not chosen according to their number of stars, but according to their architecture, their environment, their history, their soul...
We are looking for the distinctive qualities that make each address unique.
A REFERENCE LABEL
- A rigorous selection
- A global label
- The charm of diversity
- A 100% customer orientation
- Partners and prestige members
A TRUST RELATIONSHIP
- Direct relationship, transparent and without intermediary
- A collaborative and responsible vision
- No commission on sales
- Total respect of your independence
- A decentralized organization (glocalization)
- Modern marketing tools, 100% digital
- Global influence
- An active presence on social networks
- The support of powerful allies (GAPH)
- A reinforced and dynamic communication
Hotels de Charme & de Caractere represents over 700 hotels in more than 65 countries.
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Discover some of our homes and enjoy their variety ... One of them may be your next destination!
It is because we consider that it is one of the essential moments of a good day that Hôtels de Charme & Caractère is the co-creator with Tables & Auberges de France of the gourmet breakfast Trophy and the french national day of breakfast.
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